WHAT YOU’LL BE DOING?
- Manage multiple accounts; develop positive working relationships with all clients
- contacts. Ultimately responsible for the ongoing success of assigned accounts.
- Drive client retention, renewals, up-sell and client satisfaction.
- Consistently look for opportunities to expand accounts and follow the agreed roadmap set by the Head of Account Management.
- Partner with internal teams to understand client expectations and key performance
- metrics and exceed those goals throughout the campaign
- Provide regular updates on account performance and update the internal
- management team.
- Work closely with Finance and ensure you have an in-depth understanding of
- revenue performance.
- Focus on ensuring we maintain superior client relations, operational excellence
- and strategic insight.
- First point of contact for account issues and day-to-day problem identifier/solver.
WHO WE’RE LOOKING FOR?
- 1+ year’s experience in Customer Success and/or Account Management
- Dynamic personality able to effectively engage and influence a variety of audiences
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with internal/external stakeholders.
- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
- Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
- Passion about business and dissatisfaction with the status quo – always thinking of ways to improve/grow assigned clients
- Basic analytical skills, IT Skills, Microsoft Office, Excel etc.
- Demonstrated ability to work independently and remain motivated
WHAT’S IN IT FOR YOU?
- 24 days annual leave + this increases after 3 years, with one extra day added each year (maximum 3 additional days)
- Birthday off
- Enhanced maternity and paternity leave
- Learning and Development opportunities
- Mental health and wellbeing support
- Cycle scheme
- Tech scheme
- Health Cash plan
- Pension
- Option to purchase discounted insurances
- Benefits platform with access to a wealth of options including everyday lifestyle savings!
- Working in a company where there are no limits! If you work hard and want to achieve big things, this is the place for you.
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