Processing Centre Administrator (Dingwall, UK)

APCOA

The Role

  • Processing Centre Administrator – Dingwall - £23,795.20 per annum - full-time, permanent position
  • Are you detail-oriented, a great communicator, and eager to learn?
  • Do you thrive in a fast-paced environment, have strong multitasking skills, and enjoy problem-solving? Are you open to working weekends?
  • If you answered yes, this could be the perfect opportunity for you!
  • Full training will be provided for you to succeed within the role.

What You'll Be Doing:

As a Processing Centre Administrator, you'll play a crucial role in ensuring our parking enforcement processes run smoothly. Your key responsibilities will include:

  • Reviewing CCTV footage to assess parking rule violations
  • Validating Penalty Charge Notices (PCNs) and cross-checking against exemptions
  • Conducting DVLA vehicle ownership checks
  • Processing statutory notice letters and handling appeals
  • Coordinating complaints and debt recovery procedures
  • Managing payments, including refunds and transaction reversals
  • Using specialist software such as Parkway and FGL

What We're Looking For:

  • Excellent attention to detail – you spot errors others miss
  • Strong written and verbal communication skills
  • Ability to multitask and adapt quickly
  • A willingness to learn and work with new systems
  • Clerical or administrative experience is ideal (parking industry experience is a bonus but not essential)

Why Join Us?

  • Salary: £23,795.20 per year
  • Work-life balance: Monday to Friday with just one Saturday per month
  • Generous annual leave: 5.6 weeks, increasing with long service
  • Career growth: Full training provided and opportunities to progress as our Processing Centre expands
  • Employee perks: Pension scheme, employee discounts, and monthly recognition awards
  • Training & development: Award-winning programs to help you excel

We believe in creating a fair, inclusive, and inspiring workplace where your success is celebrated. If you're looking for a career with growth potential and a supportive team, we'd love to hear from you!

Apply now and take the next step in your career!

Apply for this job