SAT Technician Services Area (Viladecavalls, ES)
Job Description
In our commitment to promoting professional development within the company, we held an internal call for the SAT Technical Team in the Services Area. We are looking for people with initiative, technical skills and customer orientation, who want to join a dynamic and constantly evolving team.
If you are passionate about offering quality solutions, we invite you to present your next candidacy for the next step in the company's latest career.
What will your day to day life be like?
Its main objective is to offer good service and optimal resolution of incidents in terms of time, cost and quality.
Therefore, under the responsibility of the Head of International Operations, you will be responsible for:
- Contact the client for diagnosis or information collection.
- Perform remote diagnostics and subsequent resolution of the case.
- Prepare repair offers.
- Plan on-site interventions.
- Offer remote support to CSPs.
- Validate costs per caseload and manage the second case.
- Subcontracting of services and evaluation of CSPs.
- Generate reports on market incidents.
- Plan preventive maintenance.
- Donate support during training or business events.
- On-site assistance (L5).
Are you interested?
Send your new application by registering for the offer or by contacting the People Department: people@circontrol.com .
Don't miss out on this opportunity to donate a helping hand to your professional development!
Requirements
- CFGM/CFGS Computer Science and/or Systems, Electricity, Electronics or similar.
- At least 2 years of experience in after-sales departments.
- Availability to travel nationally and internationally (20%-30% of the time approx.).
- Advanced knowledge of English (demonstrable). Mastery of other European languages (French, Italian, German, etc.) is highly valued.
Please note: this job description is translated from Spanish
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