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Field Operations Support Specialist (Pittsburgh, US)

FlashParking

Description

FlashParking is a rapidly expanding innovative technology bringing the parking industry into the 21st century with cloud-based, open-API software and best-in-class security standards. We know that parking today is not just about getting cars into to the right spots: it is about the newest modes of transportation; it’s about autonomous vehicles and electric cars; it’s about paying for parking from your smart device at the touch of a finger. That is why we are turning yesterday’s parking garages into today's modern hubs of mobility.

Our innovative attitude and dedication to both team and customer success have taken us from a humble founding in 2011 to a massive private equity funding in early 2020. We feel honored and lucky to call Austin home. Through all this, we are excited to meet and hire talent who want to join us on this ride come learn more about us at FlashParking.com.

The Field Operations Support Specialist will be supporting an Enterprise FlashParking customer, who is local to the Pittsburgh, PA area, and will be embedded in their daily operations. The Field Operations Support Specialist will be responsible for providing local support across multiple garages and parking lots, ensuring that the FlashParking equipment is fully functioning and for troubleshooting issues that may arise.

You will document issues and resolutions daily in a ticketing system and will report back to the client when a repair is made. This role will schedule, and coordinate repairs as needed, for hardware failures that require contracted vendor involvement.

This will be a great role for you if you like to check things off your list, you are an over-communicator, have strong focus, extreme attention to detail, and are skilled in troubleshooting.

Responsibilities:

  • Ensure equipment and software application is fully functioning across all facilities in the local market
  • Track and report on a variety of information (including status if open items and lessons learned) to the customer
  • Meet with customer on a weekly basis, to present plan of action to rectify chronic issues and present new features that may serve their operation
  • Review and act on automated alerts tied to each facility
  • Work directly with remote Flash Support to address after hours issues

Experience

  • Bachelor's degree in related field (or equivalent technical education, plus customer support, project coordination or account management experience)
  • 5-10 years of experience with increasing responsibility in a technical field
  • Experience communicating with colleagues and customers in a technical support environment
  • Customer support, project coordination or account management experience

Preferred Experience

  • PARCS experience, Access Control/CCTV experience, CompTIA A+, Network+, CAPM, PMP, PRINCE certifications are preferred

Qualifications

  • Proficient with Microsoft Office and Salesforce experience is a plus
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to act with integrity, professionalism, and confidentiality.

 

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