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Software Support Specialist, Platform (Montreal, CA)

Software Support Specialist, Platform (Montreal, CA)

You could be part of a team that is renowned as the central knowledge hub for all of our software's core components, where you would be expanding your knowledge with the assistance of other team members to resolve the highest-profile and technically complex issues.

Your training would consist of virtual training courses given by our training team, followed by one on one sessions with each of our team members to explore our advanced troubleshooting techniques. To ensure your success, we have daily meetings altogether as well as weekly discussions with your direct supervisor.

What Your Day Will Look Like

  • Troubleshoot complex software issues in a Windows environment
  • Collaborate with R&D to resolve issues requiring a code change
  • Provide technical answers to other teams within the organization
  • Liaise with technical documentation team to propose and review necessary changes required by support

About You

  • You are comfortable explaining technical concepts over the phone or by email
  • You have experience with advanced configuration and troubleshooting tools of Windows
  • You have used tools before to diagnose the cause of network issues
  • You've written or executed SQL queries before

Great If You Have

  • Experience with coding languages
  • The ability to speak and write in French and/or Spanish
  • Experience using or writing PowerShell scripts

Let’s Talk Perks

  • Attractive compensation package
  • Training Tuition Reimbursement Program
  • Subsidized meals in our amazing Bistro (Les Cordons Bleus)/Virtual cooking classes
  • Work-life balance with a flexible working schedule
  • Free, unlimited coffee
  • Private, free parking for all employees
  • Onsite fitness facility with a personal trainer/Virtual exercise classes
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