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Employee Engagement Business Partner (Charlotte, US)


About the Role

Passport is looking for a Human Resources Business Partner, Employee Engagement (we call the role an Employee Engagement Business Partner) to join the People Operations team (AKA: Human Resources Team). The Employee Engagement Business Partner role at Passport is focused on creating a culture of employee engagement supported by sound employee relations principles, manager effectiveness, and programming and brokering People Operations tools and services that create an amazing employee experience. In this role, you will primarily focus on helping managers achieve high success and collaborate heavily with your People Operations colleagues.


  • Champion Passport’s People First culture
  • Maintain awareness of Passport’s vision and direction
  • Build partnerships with managers throughout the organization in order to provide thoughtful coaching
  • Collaborate with Passporters and People Ops colleagues to craft thoughtful solutions to organizational and people-related opportunities and challenges
  • Maintain high physical and virtual visibility throughout the organization and lead by example by participating in and supporting cultural events, impact teams, Slack channels, etc.
  • Actively take part in and lead People Operations initiatives: employee engagement and strengths-based leadership, as well as other intra-team initiatives
  • Constantly assess and make suggestions for improving Passport’s already amazing employee experience
  • Support fair and consistent policy interpretation
  • Quickly recognize needs and broker appropriate People Operations services and solutions
  • Leverage information to understand and improve Passport


  • 5+ years of HR experience
  • Prior experience and knowledge of HR practice areas including: employee relations, performance management, coaching, development, relationship management, risk management, organizational planning, communication, etc.
  • Superior collaboration and communication skills
  • Sound decision making skills rooted in data and information
  • The ability to influence without authority
  • High level of comfort operating within complex and ambiguous situations and environments
  • The ability to effectively and creatively address challenges and opportunities

About You

You LOVE people, and you thrive in an environment of fast growth and constant change! You don’t see problems, but opportunities to make change and be a positive influence. You are an amazing listener and create a safe environment for people to be honest and true to who they are. You are passionate about helping people recognize and capitalize on their strengths. You have a high level of emotional awareness and you know when/how to push and when/how to lean back. You crave information and use all available data to make good decisions for People and for Passport.

About Us

Passport sets cities in motion, helping to create more livable, equitable communities. Based in Charlotte, North Carolina, Passport is a transportation software company, delivering the operating system that enables cities to manage vehicle interactions with streets and sidewalks. With Passport, city leaders increase convenience, efficiency and compliance today and tomorrow. Trusted by more than 1,200 cities, universities and agencies, including Chicago, Toronto, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists, and was named to Fast Company’s World’s Most Innovative Companies for 2020.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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