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Lead Business Analyst (Charlotte, US)


About the Role

The Lead Business Analyst will manage relationships with product owners, facilitate work in-take and prioritization, and break down high-level client requirements into detailed features/functions/stories for the development team to execute on.


  • Provide guidance, leadership and mentoring in support of best practices for work intake, grooming and delivering of features/stories to Engineering.
  • Work alongside stakeholders to support the vision for the product and anticipate requirements, uncovering areas for improvement, developing, and implementing solutions through the collaboration of all teams.
  • Effectively communicate with the technical team and client
  • Work with Product Owner on work in-take, prioritization, and requirements discovery
  • Drive 5 iteration planning and execution against it
  • Manage portfolio in Jira / Rally (Feature / Functions / Stories)
  • Functional requirements discovery and definition; Coordinate with UX and Product Owner
  • Coordinate work effort among the other BAs
  • Review stories/acceptance criteria to drive towards groomed stories ready for iteration.
  • Decompose requirements into specific and actionable development stories with the consultation of the development team(s). Associated activities include:
  • Story creation and elaboration (detailed description and acceptance criteria)
  • Story administrative maintenance (updates to story point sizing, sequencing)
  • Story backlog administration (organization of bodies of related work, applying Epic labels)
  • Provide ongoing consultation and clarification of the Features and Stories mentioned above to development team resources
  • Coordinate and execute UAT, create documentation and training


  • Bachelor's Degree in Computer Science or related field required, the company is willing to accept experience or a combination of education and experience in lieu of a degree
  • 8+ years of business analysis or product management experience, required
  • Ability to translate between technical and non-technical language, required
  • Experience with SaaS companies is a plus
  • Interest in mobility systems and transportation policy
  • Experience in an Agile/Scrum driven delivery methodology
  • Experience with JIRA, Rally Agile Software, or similar enterprise development tools
  • Extensive experience working in a mature agile environment
  • Knowledge or understanding of how systems work. Exposure to application components: UI, web services, server architecture, system architecture, databases
  • Strong linear focus: Should be able to walk through detail for planning and executing a sprint
  • Very strong communication – Ability to articulate complex problems to internal teams, as well as confidence in communicating with senior-level stakeholders effectively
  • Strong emotional intelligence - Very efficient in identifying with their target audience and communicating appropriately
  • Highly organized, self-starter, with strong analytical skills

About You

You have a propensity towards continuous improvement and you strive to automate everything. You love the details and take great pride in ensuring you and your team are operating as efficiently as possible. You regularly apply analytical thinking, problem-solving, and decision-making skills - even in a fast-paced environment. You know how to document and test, and you follow through on those activities. You can multitask between multiple complex projects while also leading a team by example. You measure everything. You are inquisitive. You love working on teams. You listen, contribute, take note of alternate viewpoints, and help execute the best solutions. You can communicate with the best by being clear, concise, and listening.

You read the books, you’ve followed the blogs, and as someone committed to continual improvement, you’re excited to improve our overall development process.

About Us

Passport sets cities in motion, helping to create more livable, equitable communities. Based in Charlotte, North Carolina, Passport is a transportation software company, delivering the operating system that enables cities to manage vehicle interactions with streets and sidewalks. With Passport, city leaders increase convenience, efficiency and compliance today and tomorrow.

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