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Systems Administrator (Charlotte, US)

Systems Administrator (Charlotte, US)

Passport is seeking a results-oriented System Administrator for our Charlotte Corporate office. This role will work closely with IT Management to ensure maximum up-time and minimal service disruptions to the Internal IT environment. The ideal candidate should be comfortable multitasking with in-depth knowledge and experience in Systems Administration, LAN/WAN, user management, integration, and securing of PaaS and SaaS-based systems, such as Google, Slack, Zoom, and virtual phone systems running on Mac OS. This role should have knowledge and experience related to securing these systems with security methods and tools, such as Anti-Malware, Anti-Virus, Anti-Spam, Phishing / Spear Phishing Protection, Identity Management, Multi-Factor Authentication, Data Loss Prevention (DLP), and Mobile Device Management (MDM).


  • Administer all internally used back-end systems including user accounts, email, desktop computers, printers, routers, switches, phones, software deployment, security updates, and patches.
  • Collaborate with IT System Management personnel to perform back-end system configurations, installations, updates, and upgrades to PaaS and SaaS-based systems and internal infrastructure systems.
  • Implement and maintain solutions that harden the supported systems and maximize Passport’s security posture.
  • Provide daily operational support and troubleshooting for all internal systems and tools.
  • Monitor system performance/availability and take appropriate proactive steps to maximize uptime.
  • Develop requirements for new systems and understand and communicate any upgrades or updates of existing systems.
  • Design, install, configure, maintain, and perform system integration testing of all non-customer facing systems
  • Monitor and control system jobs/processes.
  • Coordinate with DevOps to provide high-quality support for new systems, projects, and upgrades.
  • Provide systems administration management and support for software, including managing and maintaining documentation for software subscriptions.
  • Engage vendors, when needed, to resolve issues with hardware and/or software problems.
  • Assist as needed with maintaining internal office network and A/V systems.
  • Ensure maintenance and updating of documentation; Provide valuable metrics and reporting.
  • Participate in all 3rd party audits and actively work to help ensure successful audits (i.e. PCI, SOC, Data Security)


  • 4-6 years of hands-on work experience managing and supporting back-end configurations for critical business systems, LAN/WAN, business productivity tools, user management, email management, file sharing, and security tools and settings.
  • Familiarity with scripting languages, JSON, and REST APIs for automating and integrating systems is required.
  • Experience with back-end administration and integration specifically related to Google technologies is preferred.
  • Experience with planning and executing the implementation of identity management and/or security technologies is preferred.
  • Strong documentation skills; ability to develop and/or follow IT processes and procedures
  • Demonstrated ability to work on diverse projects simultaneously, requiring detailed analysis, creative/practical problem solving, time management, and sound judgment
  • Ability to self-motivate while operating effectively in a team-oriented and collaborative, and fast-paced environment
  • Excellent verbal/written and interpersonal skills
  • Willingness and ability to learn new technologies according to the business needs

About You

Simply put, you have it together - people enjoy working with you, your team respects you, your colleagues are regularly impressed by you. You have strong technical capabilities, inexhaustible problem-solving skills and you can juggle it all. You know the ins and outs of managing large case volumes, and you take tremendous pride in fully understanding the businesses you support. You are not afraid of challenging situations and know how to navigate carefully during challenging client conversations. You constantly set the bar high with your daily work and then raise the bar higher for both you and your team. You thrive in a constantly changing, fast-paced environment. You can balance short and long-term objectives. You own the details. You are always thinking a few steps ahead. You listen, collaborate, take note of alternate viewpoints, and implement the best solutions. You can communicate with the best by being clear, concise, and listening.

About Us

Passport sets cities in motion, helping to create more livable, equitable communities. Based in Charlotte, North Carolina, Passport is a transportation software company, delivering the operating system that enables cities to manage vehicle interactions with streets and sidewalks. With Passport, city leaders increase convenience, efficiency, and compliance today and tomorrow. Trusted by more than 1,200 cities, universities, and agencies, including Chicago, Toronto, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists and was named to Fast Company’s World’s Most Innovative Companies for 2020.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

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