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Program Coordinator, T2MobilePay (Burnaby, CA)

Program Coordinator, T2MobilePay (Burnaby, CA)

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high-performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. This wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Job Summary

This full-time position is for our office in Burnaby, BC. Remote working is also available. The primary objective of the Program Coordinator is to work with customers and vendors and coordinate the successful onboarding of our T2MobilePay solution.

Responsibilities

  • Provide responsive and high-quality support to our customers.
  • Manage and/or escalate resolution of technical issues related to T2MobilePay customers and record all communication and activity in providing the resolution for the customer on a timely basis.
  • Provide excellent customer management through clear communication, responsive follow-through, and advocacy for customer issues within internal departments.
  • Submit summary reports to management each week and highlight any potential blockers in a timely manner.

Education and Qualifications

  • 2+ years of experience in a client-facing position, help desk environment, or equivalent customer service experience.
  • Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office).

Work at T2 Systems

  • Health & Wellness: We offer competitive medical, dental, and vision coverage, health spending accounts, and health and wellness education sessions. Because your well-being is important to us.
  • Retirement Plans: As a forward-thinking company, we see the value in planning for the future. So we help you plan for yours with 401(k) (US) and RRSP (Canada) plans with employer match.
  • Work-Life Balance: We understand that burnout is real and that work-life balance is important. This is why we offer 3 weeks of paid vacation upon starting, as well as the flexibility to work remotely.
  • Events & Activities: Part of having a good work-life balance is having fun, which we love to do! Whether it’s a party, a potluck, or a game of ping pong or foosball, we know how to have a good time.
  • Snacks & Drinks: Working smart works up an appetite, and we’ve got you covered. Our offices are fully stocked with snacks, fresh fruit, coffee, tea, soda, and beer on tap.
  • Open Communication: In addition to having regular “state of the company” updates, our leadership team’s doors are always open – including our CEO – because winning as a team starts at the top.
  • Amazing people to work with!

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

T2 values diversity and is committed to building a workforce comprised of individuals with different backgrounds, experiences, and identities. Equal Employment Opportunity has been and will continue to be, a fundamental principle at T2, where employment is based upon capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, veteran status, genetic history, sexual orientation, or any other protected characteristic as established by law. We strive to create an inclusive culture that empowers individuals to thrive, try new things, and grow together as one T2.

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