Provide technical service of automated parking systems, provide timely notification of problems or delays.
Technological knowledge
Assist with project set-up, installation, and customer training
Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency
Follow and enforce all OSHA safety practices
Complete PCI checklist when servicing applicable service issues
Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client prior to leaving the work site
Maintain and operate company fleet vehicles in a safe manner
Ensure work area is maintained and well organized
Generate service tickets as needed and follow up with support until the issues is resolved Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff)
Assist our sales staff in promoting the sale of new equipment where appropriate
Provide effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel; Corporate staff
Work overtime as needed
All other duties as assigned
Work Environment Requirements:
Able to work outdoors in all climates and conditions as needed
Maintain a valid driver's license and good driving record
Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
At times, this position will require kneeling, bending and working on ladders
