Customer Care Representative (Copenhagen, DK)
The role
As a Customer Care Representative, you are part of a team of friendly colleagues in an international environment. You will be responsible for providing our customers with a professional service, high availability and flexibility. You will primarily work with B2C and B2B customers on the Danish market.
You will contribute and make a difference through: Answering incoming calls and e-mails from private customers and companies Sparring with colleagues in the team Actively working with customer onboarding, customer loyalty and win-back Administration/Back office tasks Input to improve your and customers' everyday life.
About you
We are looking for someone who has a genuine interest in customer service and enjoys working in a team environment. In addition, you are a social team player with a feeling for a professional customer experience and independent at the same time. You are curious and like to challenge yourself, step out of your comfort zone and try new things to develop and grow. Feedback is something you welcome with humility. Is it you? Apply now!
Your background
We do not believe that one size fits all, but a successful candidate may have the following:
- Have previous work experience in sales and/or customer service
- Feel motivated by working together with others towards common goals
- Written and spoken fluent English and Danish.
- Danish as a mother tongue is preferred. Knowledge of other languages is a plus, but not a must.
- Courage to make own decisions and create good customer experiences.
- Adaptability in a changeable everyday life
This role is based at EasyPark's office in Copenhagen SW.
Please note: this job description is translated from Danish
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